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Consumer Protection

Board » Bihar Board » Class 12th » English Medium » Commerce » Business Study » L-12: Consumer Protection

Objective Questions (MCQs)

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1. Under Consumer Protection Act, consumer means—

  • (A) The person who purchases the goods and resale them
  • (B) The person who purchases the goods and does not resale them
  • (C) The person who purchases the components of an article and assembles them
  • (D) None of these
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2. The maximum age of the member of national commission may be—

  • (A) 60 years
  • (B) 65 years
  • (C) 70 years
  • (D) none of these
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3. Which of the following is not a NGO ?

  • (A) Mumbai consumers panchayat, Mumbai
  • (B) Consumers Association, Kolkata
  • (C) Consumers education and research centre, Ahmedabad
  • (D) Consumers protection council, New Delhi
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4. Consumer court under consumer protection Act means—

  • (A) district forums
  • (B) state Commission
  • (C) National Commission
  • (D) all of the above
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5. District forum can settle disputes—

  • (A) Upto ₹ 5 lakh
  • (B) Upto ₹ 10 lakh
  • (C) Upto ₹ 15 lakh
  • (D) Upto ₹ 20 lakh
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ID- 4297

6. Under the consumer protection act, complaintant means—

  • (A) consumer
  • (B) state government
  • (C) central government
  • (D) all of the above
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ID- 4298

7. Consumer protection act is effective in India from—

  • (A) 15th April, 1986
  • (B) 15th April, 1987
  • (C) 15th April, 1988
  • (D) None of these
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ID- 4299

8. Consumer protection Act covers—

  • (A) Dispute relating service
  • (B) Dispute relating to diffective products services
  • (C) Claims relating to industrial accidents
  • (D) All of the above
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9. Consumer dispute settlement agencies are—

  • (A) District forums
  • (B) State Commission
  • (C) National Commission
  • (D) All of the above
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10. Consumer right day is celebrated on ?

  • (A) 16 March
  • (B) 15 March
  • (C) 14 March
  • (D) 31 March
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11. Name at least one consumer protection sight—

  • (A) right to safety
  • (B) can return the product
  • (C) return back of money
  • (D) none of these
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ID- 4303

12. If any consumer is not satisfied by State commission then he can go to—

  • (A) District Commission
  • (B) National Commission
  • (C) Public judiciary
  • (D) None of these
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13. Name anyone Lok Adalat at deptt. level?

  • (A) Banking
  • (B) Railway
  • (C) Petroleum
  • (D) Postal
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14. In India the consumers for then rights are—

  • (A) Alert
  • (B) Sleeping
  • (C) Lethergic
  • (D) None of these
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ID- 4306
BSEB, 2018

15. State Commission can settle disputes—

  • (A) Up to ₹ 5 lakh
  • (B) Up to ₹ 10 lakh
  • (C) Upto ₹ 20 lakh
  • (D) Above ₹ 20 lakh
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ID- 4307
BSEB, 2019

16. Working non-government Organisation of India is—

  • (A) VOICE
  • (B) Common Cause
  • (C) Both (i) and (ii)
  • (D) None of these
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ID- 4308
BSEB, 2011

17. The responsibility of consumer in India is—

  • (A) To be quality conscious
  • (B) To obtain Receipt for purchase
  • (C) To be aware of his rights
  • (D) All of these
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BSEB, 2011, 16

18. National Commission can settle disputes—

  • (A) Upto ₹ 5 lakh
  • (B) Upto ₹ 10 lakh
  • (C) Upto ₹ 20 lakh
  • (D) Above ₹ 1 crore
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ID- 4310
BSEB, 2010, 11, 15

19. Consumer protection Act was passed—

  • (A) In 1886
  • (B) In 1986
  • (C) In 1996
  • (D) In 1997
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BSEB, 2015, 16

20. The disputes comes under consumer protection Act are—

  • (A) Dispute as to sale of shares by a company
  • (B) Dispute of penal Nature
  • (C) Disputes as to sale of defective goods by the seller
  • (D) Service disputes
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ID- 4312
BSEB, 2019

21. There are ................ machinery for settlement of consumer disputes.

  • (A) Three
  • (B) Five
  • (C) Ten
  • (D) Two
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ID- 4313
BSEB, 2011

22. Which one of the following is not a consumer product—

  • (A) Raw material
  • (B) Refrigerator
  • (C) Old status
  • (D) Shoes
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ID- 4314
BSEB, 2016

23. Consumer rights under consumer protection Act are—

  • (A) 6
  • (B) 7
  • (C) 8
  • (D) 9
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ID- 4315
BSEB, 2018

24. The disputes coming under consumer protection Act are—

  • (A) Dispute as to shares of company
  • (B) Dispute as to service
  • (C) Dispute as to sale of defective goods by the seller
  • (D) None of these
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